Epic Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, prioritize, and resolve incident tickets, service requests, and maintenance tasks within defined SLAs for Epic Cupid and Radiant.

• Conduct hands-on Epic configuration, module updates, workflow improvements, template management, and system setup for Cardiology and Radiology modules.

• Analyze application errors, interface problems, and workflow constraints; perform root cause analysis and implement solutions.

• Plan and carry out unit testing, integrated testing, and user acceptance testing (UAT) for system updates, patches, and build modifications.

• Collaborate directly with physicians, technologists, nursing personnel, clinical directors, and technical teams to translate operational requirements into efficient technical solutions.

• Operate independently to drive project deliverables, quickly adapting to changing operational priorities and emerging clinical demands.

• Maintain technical documentation, build specifications, and operational standard operating procedures (SOPs).

⛳️ Requirements

• Valid Epic certification/accreditation in both Cupid and Radiant.

• Over 2 years of hands-on Epic build experience specific to Cupid/Radiant.

• 3 to 5 years of overall experience as an Epic/application analyst.

• Extensive experience in supporting workflows in Cardiology and Radiology.

• Proficient in managing maintenance and incident tickets, troubleshooting application issues, and fulfilling requests.

• Capability to perform Epic build/configuration, testing, issue resolution, and ongoing application support.

• Comfortable working autonomously and managing tasks based on evolving business and operational priorities.

• Excellent communication skills with experience collaborating with clinical, operational, and technical stakeholders.

🏝️ Benefits

• Opportunity for professional development and growth.

• Engaging work environment with a focus on innovation.

• Comprehensive health and wellness benefits.