Enterprise Support Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as the primary support contact for Enterprise clients, often encompassing multi-site clinic groups.

• Deliver effective, high-quality support that aligns with established targets and service levels.

• Foster strong relationships with key stakeholders within Enterprise clients.

• Manage escalations and intricate cases until resolution is achieved.

• Assist with finance-related inquiries and configurations in Provet, covering invoicing, payments, VAT/tax settings, financial reporting, and accounting integrations.

• Work autonomously and collaboratively within the team to establish support best practices.

• Partner with Sales, Marketing, Implementation, and Product Development teams.

• Contribute to individual, Business Unit, Team, and Company OKRs.

• Engage in sales, marketing, implementation, and product development activities as required.

⛳️ Requirements

• Proven experience supporting Enterprise or key account clients within a B2B software (SaaS) context.

• A background in finance, accounting, or payments through education or professional experience is advantageous.

• Familiarity with healthcare or veterinary software is a plus.

• Capability to manage multiple customers and competing priorities simultaneously.

• Proficient in spoken and written English (mandatory).

• Previous experience working in an international organization.

• Ideally, experience within a rapidly growing, global SaaS company.

• Demonstrated success in maintaining a high level of customer satisfaction.

• Ability to work efficiently towards quantitative support objectives.

• Competence to work both independently and in a team-oriented manner.

• Strong collaborative skills.

• Availability during U.K. working hours.

🏝️ Benefits

• Opportunity to work in a meaningful industry within a rapidly growing, global company aiming to transform digital healthcare.

• Unlimited opportunities for learning and professional advancement.

• Access to the tools you need and enjoy using.

• Exciting company events.

• Wonderful colleagues from around the globe.

• Flexible workdays.

• Freedom in workspace.

• Autonomous teams and self-sufficiency.

• Remote-first work arrangement with the option to work from home or at offices/collaboration hubs.