Enterprise Solutions Specialist

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Assist Strategic Account Executives in promoting the use of Abbott Diabetes Care products, such as continuous glucose monitoring, within health systems.

• Collaborate with both clinical and administrative stakeholders to design, implement, and facilitate the adoption of health system solutions.

• Work alongside SAEs to develop account strategies and execution plans for key health systems.

• Build and sustain relationships with customer stakeholders throughout the processes of workflow advisory, implementation, and adoption.

• Perform workflow analyses and provide consultation on necessary workflow modifications for new functionalities and solutions.

• Aid in the implementation of solutions across customer facilities in conjunction with internal technical specialists.

• Support change management initiatives in clinical or operational settings.

• Oversee solution testing and create thorough training plans for customers.

• Offer staff support and workflow training for patient onboarding processes.

• Identify and document desired outcomes and key performance indicators (KPIs) based on customer requirements.

• Engage in professional IT/EMR implementation organizations and disseminate knowledge and experiences gained.

⛳️ Requirements

• Bachelor's degree.

• Over 5 years of professional experience in clinical consulting, field sales, product marketing, systems analysis, or agency/medical/clinical roles within the medical device, pharmaceutical, and/or biotech sectors.

• Strong problem-solving capabilities, relationship-building skills, cross-functional collaboration, and project management expertise.

• A solution-focused approach.

• Skills in process management, including end-to-end mapping and systems analysis.

• Professional demeanor when engaging with customers.

• Proficient in preparing and delivering effective oral and written communications.

• Experience in developing and implementing change management strategies and communications.

• Demonstrated ability to manage projects and meet deadlines.

• Prior experience in clinical training and adult education delivery.

• Willingness and capability to travel, including overnight stays, 50%–75% of the time.

• Preferred: Registered Dietitian (RD/RDN) or Certified Diabetes Care and Education Specialist (CDCES) with experience in hospital and/or outpatient settings.

• Preferred: Experience in developing or advising on clinical protocols and/or workflows.

• Preferred: Knowledge of diabetes disease area and experience with related products such as glucose monitors and pumps.

🏝️ Benefits

• Opportunities for career development within an international organization.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan (eligibility in the following calendar year).

• Retirement savings plan with substantial employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit offering a pathway to obtain a bachelor’s degree.

• Health and wellness benefits.

• Travel reimbursement or related support for business travel, as implied by travel requirements.