Enterprise Practice Director – CE, F&O

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the overall strategy, direction, performance, growth, and profitability of the Microsoft Dynamics 365 CE + F&O Enterprise Practice across Canada and the United States.

• Spearhead the transformation of the D365 Enterprise division into a business focused on AI solutions.

• Integrate Microsoft Copilot, agents, Azure AI, and AI-driven delivery tools into sales, delivery, and client support functions.

• Transition the business model from selling hours to offering industry intellectual property, AI-driven solutions, recurring revenue, and scalable client outcomes.

• Set priorities, operational expectations, measurable objectives, and actionable plans.

• Align the efforts of delivery, sales, customer success, and functional leadership around a unified vision.

• Lead, mentor, develop, and ensure accountability among practice leaders and team members.

• Cultivate leadership capabilities, succession plans, workforce strategies, and hiring approaches.

• Manage financial performance and P&L, including budgets, forecasts, revenue, margins, utilization, capacity, profitability, backlog, pipeline, and forecast accuracy.

• Supervise major Microsoft Dynamics 365 CE and F&O implementations and client engagements.

• Guarantee delivery governance, methodologies, quality standards, risk management, resource allocation, and recovery strategies.

• Act as an executive sponsor and trusted advisor for key strategic clients.

• Build senior-level client relationships and address complex delivery, commercial, and relationship issues.

• Establish operating rhythms for monitoring financial, personnel, delivery, pipeline, capacity, and risk performance.

• Propel execution, accountability, operational enhancements, and collaboration within a global matrixed organization.

⛳️ Requirements

• Extensive leadership experience in a Microsoft Dynamics 365 consulting, professional services, systems integration, or comparable technology services environment.

• In-depth understanding of Microsoft Dynamics 365, encompassing Customer Engagement / CRM and Finance & Operations / ERP applications.

• Strong working knowledge of enterprise AI, including Microsoft Copilot, Copilot Studio, agents, Azure AI, and the Microsoft data platform.

• Demonstrated experience in leading a substantial consulting or professional services practice, business unit, or delivery organization.

• Proven track record of guiding a shift from time-and-materials services to industry intellectual property, managed services, recurring revenue, or outcome-based offerings.

• Established P&L ownership experience, covering revenue, margins, forecasting, utilization, workforce planning, and profitability.

• History of building and leading high-performing teams.

• Capability to set expectations and manage performance and accountability at both individual and leadership levels.

• Experience in leading complex enterprise implementations and managing executive client relationships.

• Industry expertise and credibility in discussions regarding business outcomes and industry challenges.

• Strong commercial acumen in support of sales, solution development, estimating, pricing, and contract negotiations.

• Proven ability to drive execution rapidly and translate strategy into measurable outcomes within set timeframes.

• Capacity to lead through organizational change, competing priorities, and uncertainty.

• Strong executive presence with the ability to influence across functional and organizational boundaries.

• Excellent communication, decision-making, and problem-solving skills.

• Preferred: experience in global or matrixed consulting organizations; scaling Microsoft Dynamics practices; relationships within the Microsoft ecosystem; industry-specific Dynamics solutions; Power Platform, Azure, Copilot, and related data and AI capabilities; launching AI-enabled Dynamics 365 solutions; and commercializing industry intellectual property, accelerators, or repeatable solutions.

🏝️ Benefits

• Not specified in the posting.