Enterprise Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advice and support to strategic customers during onboarding, adoption, advocacy, and renewal phases.

• Oversee the deployment of Samsara technology for large-scale enterprise clients.

• Develop launch plans and roadmaps aimed at enhancing product utilization.

• Monitor implementation progress, user participation, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara’s IoT technology to both executives and daily users.

• Address customer challenges across a variety of use cases.

• Manage several customer engagements simultaneously.

• Collaborate effectively across teams including Sales, Support, Sales Engineering, Product, Customer Success, and Support.

• Act as a mentor to broader Customer Success and Support teams.

• Articulate the capabilities of the Samsara platform to customers.

• Advocate for and integrate Samsara’s cultural principles.

⛳️ Requirements

• Over 6 years of experience in a senior role within Customer Success, account management, or strategic consulting.

• Preferred experience in Enterprise SaaS.

• Strong ability to manage priorities and high emotional intelligence.

• Background in supporting or working with technical products.

• Solutions-oriented mindset with excellent problem-solving abilities.

• Consultative skills and experience in end-to-end system implementations.

• Demonstrated ability to build trust and communicate effectively with executives, Product, and Engineering leadership, as well as software users.

• Self-starter with the ability to excel in a fast-paced and rapidly changing environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited 4-year institution.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is a highly desirable qualification.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health coverage plans.

• Parental leave policies.

• Competitive total compensation opportunities above market rates.

• Support for remote work arrangements.