Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead the partnership and growth strategy for a select group of premier enterprise accounts.

• Establish connections with key decision-makers, executive sponsors, and Initiative Business Owners.

• Promote adoption initiatives, enablement, standardization, and the integration of SimScale into engineering workflows.

• Oversee multi-team, multi-site enterprise implementations with defined milestones and executive reporting.

• Establish success metrics, demonstrate ROI, and leverage delivered value to expand accounts.

• Identify and engage departments, entities, business units, and sites that are currently not involved.

• Facilitate operational and executive business reviews.

• Coordinate efforts among Marketing, SDR, Solution Engineering, and sales teams regarding accounts.

• Track Net Retention Rate and proactively identify account risks.

• Collaborate with Product and Engineering to incorporate Voice of Customer feedback into the roadmap.

• Contribute to shaping and continuously improving Customer Success processes at SimScale.

⛳️ Requirements

• Over 7 years of experience in a senior, client-facing position managing large enterprise accounts in SaaS or technical software (CAE, PLM, CAD, EDA, simulation, or similar).

• Proven history of expanding enterprise accounts through adoption, program execution, and internal growth.

• Experience in establishing new departments and business units within current customers.

• Capability to foster and sustain relationships with VP-level decision-makers, executive sponsors, and business owners.

• Strong program management skills across multi-stakeholder, multi-site enterprise implementations.

• Experience in defining customer success criteria and demonstrating delivered value/ROI.

• Background in an engineering field sufficient to engage with Heads of Engineering, VP of R&D, and Chief Engineers.

• Ability to coordinate virtual account teams across Marketing, SDR, Solution Engineering, and Sales.

• Daily utilization of AI for enhanced productivity.

• Capacity to discuss Engineering AI and Physics AI with engineering organizations.

• Availability for EMEA working hours (CET/GMT).

• Willingness to travel 10–15% of the time.

🏝️ Benefits

• Fully remote work arrangement.

• 10–15% travel requirement.

• Commitment to equal opportunity in the workplace.

• Strong focus on diversity, equity, and inclusion.

• Interview accommodations available upon request.