Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster the adoption and enhance long-term value for our largest and most intricate clients.

• Leverage extensive knowledge of the Samsara platform to drive strategic results in construction, transportation, and various other sectors.

• Lead strategic customer interactions to assess current operations and propose workflow enhancements.

• Design collaborative success plans that outline metrics and timelines to eliminate obstacles and deliver business value.

• Facilitate executive business reviews and guide discussions with customer decision-makers.

• Proactively identify operational risks and align multi-year business transformations with Samsara’s long-term strategy.

• Influence internal roadmaps within Product, Finance, and Support teams.

• Advocate for and integrate Samsara’s cultural values while expanding globally and opening new offices.

• Collaborate across functions with Sales, Support, Sales Engineering, and Product teams.

⛳️ Requirements

• Over 6 years of professional experience, with a focus on Senior Customer Success, Account Management, or strategic consulting roles.

• Expertise in priority management and strong emotional intelligence.

• Demonstrated ability to take strategic initiative and excel in high-visibility, rapidly changing environments.

• Proven history of anticipating strategic challenges and resolving complex issues.

• Established ability to build trust and communicate effectively with executive leadership, technical teams, and daily end-users.

• Experience supporting Enterprise SaaS and/or Fortune 500 organizations.

• Background working with technical products.

• Bachelor's degree from an accredited 4-year institution.

• Willingness to travel up to 25–40%.

• Legal authorization to work at the company and in the specified work location.

🏝️ Benefits

• Competitive total compensation that includes base salary, performance-based bonuses/variable pay, and equity (for eligible positions).

• Professional development allowance.

• Comprehensive health insurance plans.

• Parental leave programs.

• Flexible, employee-driven remote work model.

• Opportunities for top performers to achieve above-market compensation.

• Office spaces available for employees who prefer to work on-site.