Implementation & Customer Success Manager – AI Agents

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take full ownership of the customer journey, overseeing everything from the signed contract through implementation, launch, adoption, ongoing success, renewal, and growth.

• Bring new customers live by setting up workflows, call forwarding, prompts, and integrations, while thoroughly testing the entire customer experience prior to launch.

• Configure AI agents, enhancing prompts, workflows, and integrations as the product develops.

• Implement new workflows, adapting to swiftly changing processes and tools.

• Manage integrations with systems such as athenahealth, Brightree, and NexHealth by acquiring API credentials and troubleshooting permissions.

• Interact with customers through onboarding calls, implementation sessions, and troubleshooting to ensure proactive communication.

• Independently investigate issues by reviewing configurations and logs to pinpoint problems before escalating to engineering.

• Triage engineering issues by supplying detailed information for resolution and confirming fixes before closing cases.

• Safeguard and enhance revenue by identifying churn risks and opportunities for account growth.

• Convert recurring challenges into documented playbooks or automated solutions to improve efficiency.

• Act as the primary liaison for clients, nurturing long-term relationships that promote growth and expansion.

⛳️ Requirements

• A minimum of 3 years of experience in implementation, onboarding, technical account management, or customer success within a B2B software environment.

• Proven experience in managing a portfolio of customers or direct implementations.

• Demonstrated capability to configure software solutions, including workflow builders, automation tools, and integrations.

• Excellent spoken and written English communication skills, with the ability to manage customer interactions autonomously.

• Practical experience with telephony, EHRs, APIs, or workflow automation tools.

• Comfortable diagnosing technical issues without immediate escalation.

• Must be available to work consistently during US business hours.

• Highly organized with the ability to handle multiple implementations and customer concerns simultaneously.

• Adaptable to a fast-paced environment where products and priorities frequently shift.

🏝️ Benefits

• Opportunity to work remotely with a dynamic team.

• Engaging work environment focusing on innovation and AI technologies.

• Professional development opportunities to advance alongside our evolving product.

• Collaborative team culture that encourages curiosity and initiative.

• Autonomy in managing customer relationships and implementations.

• Potential for career advancement as the company grows.