Enterprise Customer Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee each customer project from inception to completion, including scope, planning, launch, and outcome evaluation.

• Establish timelines, assign responsibilities, maintain follow-through, and create shared success plans.

• Organize customer calls, ensure clear agendas are set, and deliver written summaries.

• Manage a portfolio of enterprise clients from the onboarding phase through renewal and growth.

• Develop customer workflows, AI agents, and automations utilizing Whippy products.

• Cultivate relationships with executives, recruiters, and operational teams.

• Proactively engage with customers, detect potential risks, and avert escalations.

• Take ownership of gross and net revenue retention goals.

• Connect product usage with customer business results and present value using pertinent metrics.

• Recognize opportunities for expansion and pass warm leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Guide customers on their priorities and direct them towards high-value initiatives.

• Represent customer interests with product, sales, and engineering teams.

• Conduct experiments, iterate on processes, and document insights.

• Report directly to the Head of Customer Success and collaborate with a six-member customer success team.

⛳️ Requirements

• A minimum of 5 years managing complex, multi-stakeholder projects with strict deadlines, preferably in a customer-facing role.

• Background in software, construction, engineering, operations, or related fields.

• Technical proficiency; capable of mastering products and constructing workflows, AI agents, and automations without relying on engineering support.

• Possess a strategic and commercial outlook, with awareness of pricing and understanding retention and expansion risks and opportunities.

• Excellent written and verbal communication skills in English.

• Ability to work Eastern time zone hours, starting at 8am ET.

• Reside in Latin America or the United States.

• Self-motivated, organized, proactive, composed under pressure, and comfortable managing customer accounts.

• Experience in the staffing industry or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is advantageous.

• STEM degree or relevant professional experience directly interacting with APIs or webhooks, as indicated in the application form.

• Technical knowledge related to APIs, webhooks, automation workflows such as Zapier or Make, or a STEM degree, as specified in the application form.

• Capability to complete a take-home technical and strategic assignment and present the findings.

• Submission of a Loom video showcasing communication skills, project experience, technical explanations, and motivation is required.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Access to support, coaching, tools, and data from the Head of Customer Success.

• Ample opportunities for growth and learning.

• Professional development through coaching and constructive feedback.

• Flexible remote work arrangement.