Enterprise Business Applications Tech Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate, assist, uphold, enhance, and contribute to the implementation of technological solutions that enhance business operations and improve employee experiences.

• Engage in projects and technical tasks under the mentorship of seasoned team members.

• Collaborate with end users to grasp business requirements and develop effective system solutions.

• Aid in application configuration, enhancements, and production support.

• Support the analysis, design, implementation, and maintenance of systems and technical processes.

• Take part in system testing and produce technical documentation.

• Offer technical assistance and troubleshoot issues related to production, applications, and processes.

• Examine system behavior and error notifications.

• Assist with Change Control procedures.

• Monitor system performance and operational functionality.

• Promote ongoing enhancement of the customer experience.

• Deliver prompt support to end users and resolve inquiries regarding systems and applications.

• Track service-level expectations and escalate issues when necessary.

• Adhere to change management policies and procedures.

• Expand technical knowledge through cross-training, vendor education, instructional seminars, and departmental meetings.

• Foster relationships and collaborate with colleagues and business partners.

⛳️ Requirements

• A bachelor's degree in a relevant field or an equivalent combination of education and experience.

• 0+ years of experience in a related job discipline.

• Proficient technical problem-solving skills.

• Capability to support enterprise applications and systems.

• Proficient in analyzing, designing, implementing, maintaining, and testing systems and technical processes.

• Ability to provide production, application, and process support.

• Expertise in troubleshooting system issues and investigating error messages.

• Competence in creating technical documentation.

• Knowledge of the development lifecycle, change management, and change control processes.

• Skill in delivering responsive end-user support and escalating issues when necessary.

🏝️ Benefits

• Full-time employment.

• Regular employee status.

• Day shift schedule.

• 40 weekly hours.

• Opportunities for cross-training, vendor education, instructional seminars, and departmental meetings.

• Collaborative healthcare technology environment.

• An equal opportunity workplace committed to dignity and respect.