Enterprise Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage in proactive outreach to customers via phone, email, and targeted campaigns to ensure license renewals and facilitate growth.

• Provide consultation on purchasing alternatives, create pricing proposals, and conduct follow-ups until closure.

• Comprehend customer needs and values to enhance product adoption, usage, and overall engagement.

• Organize, deliver, and monitor implementation services for strategic accounts.

• Familiarize with Rosetta Stone language programs, internal systems, and operational processes.

• Convey new product enhancements and benefits to current customers.

• Analyze account data and usage metrics to prepare for customer consultations and share insights and impacts.

• Conduct regular business reviews with customer stakeholders from HR, L&D, procurement, and executive sponsorship.

• Create and manage targeted upsell and expansion initiatives.

• Promote the cross-selling of Emmersion language assessments.

• Collaborate with the New Business team for expansion opportunities.

• Maintain customer data and track opportunities in Salesforce.

• Anticipate renewals and expansion within Salesforce while identifying churn risks early.

• Collect customer feedback to enhance product offerings.

• Undertake additional assigned projects as required.

⛳️ Requirements

• A Bachelor's degree is required.

• Business-fluent in German and Spanish (C1/C2) for daily communication, negotiations, and presentations with customers.

• Proficient in English for internal collaboration.

• 3-4 years of experience in Account Management, Customer Success, Renewal Sales, or Inside Sales.

• Strong skills in data analysis.

• Demonstrated organizational abilities, meticulous attention to detail, and excellent time management.

• Exceptional written and verbal communication skills.

• Familiarity with Salesforce or a similar CRM system.

• Proficiency in French and/or Italian is a plus.

• Experience selling to HR or L&D buyers, or knowledge of the CEFR framework, is advantageous.

🏝️ Benefits

• Eligibility for commission.

• Equal opportunity employer.

• A collaborative culture that encourages open idea exchange.

• Emphasis on kindness and respect in the workplace.