Enrollment Sales Specialist, Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Make a high volume of outbound calls to potential families for scheduling tours, confirming upcoming tours, and following up after tours.

• Receive incoming calls from families inquiring about programs, availability, and the next steps in the process.

• Implement targeted call campaigns, including confirmations of tours, outreach from post-tour to registration, and re-engagement with lost opportunities.

• Communicate via phone, text, email, and chat while maintaining a consistent brand voice.

• Clearly convey the value of Endeavor schools across various brands and educational philosophies, customizing discussions for each family.

• Respond to frequently asked questions from parents regarding curriculum, age groups, schedules, enrollment procedures, and unique school features.

• Utilize approved scripts and conversation guidelines while adapting naturally to each interaction.

• Manage objections and guide families toward the appropriate next steps.

• Accurately document interactions, outcomes, and dispositions in CCaaS and CRM systems.

• Collaborate with school leaders and on-site teams to ensure seamless transitions and consistent communication.

• Achieve monthly conversion objectives and performance KPIs while ensuring a positive family experience.

⛳️ Requirements

• An Associate’s degree or equivalent education is required; a Bachelor’s degree is preferred.

• 1–2 years of experience in a call center, inside sales, admissions, or a customer-facing role with a focus on phone communication.

• Background in a call center or inside sales setting, preferably within education, healthcare, or another service-oriented industry.

• Comfortability with being evaluated based on conversion metrics and performance KPIs.

• Experience using CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar systems.

• Proficient in CRM systems with the ability to efficiently navigate between tools while on live calls.

• Strong written and verbal communication skills across phone, text, and email platforms.

• Capability to follow scripts and frameworks while still sounding personable and authentic.

• Confidence in engaging with parents, addressing complex questions, and accurately representing multiple brands.

• Organized, dependable, and comfortable in a fast-paced, remote work setting.

• A sincere interest in education and assisting families in making informed choices.

• Ability to sit for extended periods at a desk while using a computer.

• Proficient in hearing and speaking.

• Adept in close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work hours and the option for remote work.

• A supportive and collaborative work environment.