Enrollment Medical Assistant

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Perform targeted telephonic outreach to patients, families, and healthcare organizations.

• Provide education to patients and families regarding palliative care, VyncaCare services, and program expectations.

• Conduct structured eligibility screenings that include demographics, chronic disease history, and functional decline.

• Verify service-area eligibility.

• Schedule initial visits for eligible patients with nurse practitioners.

• Manage enrollment logistics and ensure smooth transitions from enrollment to care.

• Act as a liaison between patients and the wider care team.

• Direct calls, texts, and emails to the relevant individuals or departments.

• Address patient inquiries and concerns promptly and supportively.

• Keep patient documentation and communications confidential and accurate, in compliance with HIPAA and organizational standards.

• Coordinate enrollment activities across targeted regions and monitor outreach efforts.

• Identify trends in outreach and barriers to enrollment.

• Share both qualitative and quantitative feedback, along with innovative ideas, with the market and business development team.

• Maintain collaborative relationships with the designated market team and practice leadership.

• Contribute to program expansion, growth in census, and improved patient access.

⛳️ Requirements

• Current CMA or CCMA certification from a recognized credentialing organization.

• Minimum of 2 years of healthcare experience required.

• 8 months of prior clinical experience preferred.

• 1 year of experience in telephonic or call center customer service.

• Experience in a medical practice or healthcare environment.

• Familiarity with EHR platforms for documenting patient interactions and scheduling appointments.

• Training and experience in motivational interviewing and patient education.

• Comfort discussing serious illness, chronic disease, and end-of-life topics with patients and families.

• Strong organizational capabilities and the ability to work independently while managing a high-volume outreach workload.

• Proficient in Microsoft and Google applications.

• Access to a dependable internet connection.

• Excellent written and verbal communication skills.

• Outstanding interpersonal abilities, including conflict resolution and de-escalation techniques.

• Willingness and capability to work Monday through Friday, 8:30 am – 5 pm Eastern Standard Time, with the possibility of overtime.

• Bilingual in English and Spanish preferred.

• Certification in medical terminology preferred.

• Familiarity with palliative care, home-based care models, or chronic disease management preferred.

• Legally authorized to work in the United States.

• Must not require employment visa sponsorship.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible PTO.

• Company holidays.

• 401k.

• Access to additional wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.