Enrollment Coach I

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Assist prospective students during their initial inquiry, application, and admission processes.

• Employ a consultative sales technique to assess the needs and educational aspirations of prospective students.

• Suggest University programs when appropriate and provide persuasive enrollment recommendations.

• Facilitate the enrollment process through regular phone communications.

• Connect prospective students with Academic Advisors, One-Stop Specialists, and additional campus staff.

• Address and overcome objections from prospective students when necessary.

• Transition prospective students from inquiry to registration/matriculation at the University.

• Act as the primary contact and guide for prospective students throughout the enrollment journey.

• Articulate the University’s value proposition in an engaging and personalized manner.

• Counsel prospective students on appropriate programs and outline program requirements.

• Create and sustain accurate prospective-student records within the CRM system.

• Provide insights to the Enrollment team regarding student concerns, inquiries, and obstacles.

• Collaborate with the recruitment and enrollment teams.

• Perform other related responsibilities as assigned.

• Report to the Enrollment Services Manager for supervision.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 1 to 3 years of experience in admissions, coaching, customer experience, or sales.

• Outstanding interpersonal skills with the ability to engage effectively with a diverse range of individuals.

• Experience in maintaining accurate records using a CRM or other student databases.

• Capability to work independently with a strong initiative to achieve enrollment objectives.

• Strong time management and prioritization abilities.

• Comfort with performance metrics and enrollment targets.

• Ability to work cohesively as part of a team.

• Adaptability to thrive in a dynamic and evolving organization.

• Proficient written and verbal communication skills.

• Familiarity with consultative sales techniques.

• Student-centered, personalized, responsive, empowering, coachable, high integrity, self-disciplined, focused, solution-oriented, optimistic, positive, and resilient.

• Ability to effectively plan, prioritize, and organize workloads.

• Competence in clearly articulating or presenting viewpoints.

• Proficiency in personal computing and intermediate knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

• Availability to work Monday–Thursday from 8:00 AM to 6:30 PM Pacific Time and Friday from 8:00 AM to 4:30 PM Pacific Time, with flexible hours and occasional weekend/evening commitments.

• Must pass a background check and criminal history review.

🏝️ Benefits

• Medical, dental, and vision insurance with spending account options.

• Remote work options available.

• Flexible work schedules.

• Half-day Fridays (biweekly).

• Generous paid time off, including holidays and a paid winter break.

• Life, disability, accident, legal, identity protection, and student debt support.

• 403(b) retirement plan with a Roth option.

• 3% non-elective contribution and up to 6% matching for a total employer contribution of 9%.

• Tuition discounts for employees and their families.

• Tuition Exchange program available with other universities.

• Eligible employer for the Public Service Loan Forgiveness (PSLF) program.

• Counseling services provided.

• Complimentary Calm Health subscription.

• Year-round wellness programs offered.