Enrollment Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding and implementation process for schools.

• Actively coordinate and conduct regular check-in calls with schools throughout the year.

• Ensure that schools are progressing towards their objectives by utilizing Clarity.

• Act as a reliable thought partner for schools.

• Relay feature requests and suggestions for product enhancements to the product team.

• Address inquiries from schools and escalate relevant issues to the appropriate internal teams.

• Gather and document feedback from client schools.

• Participate in regular team and company meetings.

• Attend professional conferences as necessary.

• Create and maintain training materials and resources for school users.

• Carry out other responsibilities within the job classification.

⛳️ Requirements

• At least 5 years of direct experience in a PK-12 school business office or non-profit billing and accounting.

• Possesses a growth mindset and is enthusiastic about joining a rapidly expanding team.

• Welcomes uncertainty and is eager to design new processes.

• Enjoys assisting others in resolving their challenges.

• Proficient with technology and quick to learn new systems and software.

• Knowledge of HubSpot, Zoom, Google Suite, Loom, Tango, LogRocket, Linear, and Notion.

• Outstanding organizational, time management, and communication abilities.

• Experience with spreadsheets for data analysis and informed decision-making.

🏝️ Benefits

• Stock options.

• 100% company-sponsored health, medical, and dental insurance.

• Annual team-specific and all-company sponsored offsite events.

• Fully remote work environment.

• Opportunities for personal and professional growth.

• Product-focused organization committed to enhancing the experience of school and family users.