English Speaking Customer Support Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a high volume of customer inquiries through phone calls, emails, and chats.

• Achieve performance targets, including Call Handling, CSAT, and QA metrics.

• Break down complex information into clear and understandable responses.

• Conduct thorough investigations of issues and provide effective solutions.

• Work in conjunction with relevant teams for collaborative problem-solving.

• Maintain accurate documentation of interactions within ticketing systems.

• Operate independently while ensuring quality and responsiveness.

⛳️ Requirements

• Must reside in Colombia.

• English proficiency at B2 level or higher (both written and spoken).

• Prior experience in BPO or customer support roles with similar responsibilities.

• Strong analytical and critical thinking abilities.

• Exceptional written communication skills.

• Solution-oriented mindset and self-motivated.

• Familiarity with tools such as Zendesk, Gorgias, or Salesforce is advantageous.

• Comfortable working in a remote setting.

• Available to begin work soon.

• Must have Windows 10 or above (32-bit) or a MacBook; Chromebooks, Linux, or desktop computers are not acceptable.

• Minimum of 8GB RAM required.

• Processor must be Intel Core i5 or higher.

• Internet speed should be 40–50 Mbps download and 30 Mbps upload.

• A wired headset is necessary.

• Must have a quiet, distraction-free workspace.

🏝️ Benefits

• Fully remote work opportunities.

• A collaborative and supportive global work environment.

• Exposure to international clients.

• Opportunities for professional growth and development.