English Customer Support Representative – Late Shifts

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Delivering customer support to users of the website.

• Addressing customer complaints by providing suitable solutions and alternatives within specified timeframes; following up to ensure issues are resolved.

• Adhering to communication protocols, guidelines, and policies.

• Responding to customer inquiries in a timely manner.

• Engaging with customers through various communication channels (chat/emails).

• Acknowledging and addressing customer complaints effectively.

• Maintaining records of customer interactions, transactions, feedback, and complaints.

• Inputting data into a CRM system, as well as other online tools and cloud-based platforms.

• Performing additional related tasks as assigned by managers from Clients and/or Helpware.

⛳️ Requirements

• Exceptional written communication skills in English.

• Previous experience in client support is an advantage.

• Fundamental technical knowledge, particularly strong proficiency in using applications.

• A proactive mindset, empathetic nature, and strong problem-solving abilities.

• Customer-focused with the capacity to adapt and respond to a variety of personality types.

• Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently.

🏝️ Benefits

• Competitive salary linked to the EUR exchange rate.

• Medical insurance available after the trial period.

• Access to English language classes.

• Opportunities for corporate training and social events.