Engineering Technical Account Manager – Cloud

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main technological liaison connecting Engineering pillars with designated business lines.

• Comprehend business strategies, operational processes, regulatory frameworks, and technology challenges to inform technical choices.

• Collaborate with CIO, business unit leaders, and product owners to create roadmaps and strategies for technology enablement.

• Serve as a technical advocate and escalation point for service delivery, incident management, and change coordination.

• Convert business requirements into technical specifications and work alongside engineering, infrastructure, and solution architecture teams.

• Track and report on service performance, compliance adherence, and the status of projects.

• Ensure solutions comply with enterprise security, risk management, and compliance frameworks, including financial regulations.

• Assist with digital transformation efforts, cloud migrations, and FinTech integrations.

• Conduct health assessments and CIO business reviews, pinpointing opportunities for optimization and innovation.

• Coordinate cross-functional engineering teams, vendors, and third-party service providers to facilitate comprehensive solution delivery.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related discipline.

• Over 5 years of experience in technical account management, enterprise IT consulting, or solution delivery within the financial services sector.

• Profound understanding of the financial services industry and one or more specific lines of business.

• In-depth knowledge of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, GCP), and cybersecurity practices.

• Demonstrated capability to articulate complex technical concepts to non-technical audiences.

• Experience in managing service-level agreements (SLAs), vendor relationships, and IT compliance standards.

• Strong project management and problem-solving abilities, with a knack for influencing without direct authority.

• Preferred qualifications include ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or equivalent certifications.

• Familiarity with financial regulations and frameworks such as Basel III, MiFID II, GDPR, and SOC 2.

• Experience with Agile or DevOps methodologies.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident insurance.

• Life insurance.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Reasonable accommodations for individuals with disabilities.