Engineering Manager, Services

This is a fully remote position, open to applicants in Canada, +2 more countries.

📋 Description

• Collaborate with Product, Design, Data, and Operations to identify key customer and business challenges.

• Establish success metrics based on measurable value for pizzerias, customers, and the organization.

• Direct architectural and engineering choices for the services under your ownership.

• Lead teams that utilize Python, Go, Ruby, APIs, distributed systems, asynchronous workflows, databases, AWS, observability, production operations, migrations, reliability, security, and performance.

• Provide engineers with context, decision-making boundaries, and significant ownership.

• Eliminate obstacles and collaborate across organizational lines to identify solutions.

• Elevate execution standards and create streamlined mechanisms that enhance focus and learning.

• Utilize customer feedback, product data, incidents, and operational metrics to inform decision-making.

• Recruit, retain, mentor, and develop engineers at all experience levels.

• Identify potential leaders, reward exceptional performance, and manage underperformance effectively.

• Cultivate relationships with engineering, product, and business leaders throughout Slice.

• Report to an Engineering Director and work closely with managers and technical leaders.

⛳️ Requirements

• Proven experience in building and managing customer-facing software or platforms.

• Experience leading high-performing engineering teams.

• Strong technical judgment in backend services, APIs, distributed systems, cloud infrastructure, and production operations.

• Proficiency in Python, Go, Ruby, or similar backend technologies.

• A history of enhancing both customer outcomes and engineering efficiency.

• Ability to transform complex, unclear problems into clear guidance.

• Entrepreneurial mindset: resourceful, decisive, intellectually curious, and not waiting for ideal conditions.

• Strong instincts for leverage—understanding when to act quickly and when to invest more deeply.

• The courage to question flawed reasoning, including your own.

• Ability to communicate clearly and directly with both technical and non-technical audiences.

• Low ego, high standards, and a strong sense of personal accountability.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• Flexible working hours to accommodate personal needs.

• Generous leave policies to support work-life balance.

• Employee well-being allowance available for eligible staff.

• Industry-leading maternity and paternity leave programs.