Engineering Manager, Infrastructure – Device Trust

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead the Device Trust Platform team that is responsible for the foundational platforms supporting 1Password Device Trust and upcoming Device Security and security platform products.

• Mentor, coach, recruit, onboard, and integrate senior and staff engineers.

• Take ownership of application and platform reliability, resiliency, availability targets, incident responses, capacity management, and architecture.

• Define and uphold Service Level Objectives (SLOs), error budgets, monitoring, and alerting systems.

• Manage the on-call program, which includes designing rotations, establishing escalation paths, and creating runbooks.

• Oversee incident responses and conduct blameless postmortems, driving remediation efforts to completion.

• Plan and implement multi-region failover, disaster recovery, capacity projects, and regular exercises.

• Ensure observability through metrics, logs, traces, dashboards, monitors, and SLOs using Datadog.

• Instrument services comprehensively to expose latency, throughput, error rates, and data freshness.

• Convey platform health through dashboards and status reports.

• Collaborate with staff engineers on data ingestion, processing, storage architecture, and technical direction.

• Uphold performance, security, and data integrity standards.

• Identify and mitigate risks associated with architectural changes, migrations, and dependencies.

• Scope, plan, and drive platform initiatives while balancing investments in reliability and feature development.

• Coordinate cycle planning, design reviews, and project planning activities.

• Communicate priorities, progress, and risks to stakeholders while contributing to organization-wide reliability initiatives.

⛳️ Requirements

• A minimum of 3 years managing and mentoring software engineering teams, including senior and staff engineers.

• Strong expertise in infrastructure for highly reliable, high-volume data systems, including ingestion pipelines, streaming or queuing systems, large datastores, and operational tools.

• Hands-on experience in operating multi-region systems with failover and redundancy capabilities.

• Proven experience in owning availability for critical services, encompassing SLOs, incident response, postmortems, and follow-through remediation.

• Familiarity with production observability, including instrumentation, dashboards, alerting, and telemetry-driven reliability and capacity decisions.

• Datadog experience is highly preferred.

• Significant hands-on development experience paired with strong technical judgment.

• Experience in reviewing code and collaborating with staff engineers on architecture and system design.

• Demonstrated success in leading a hybrid team that spans infrastructure and application engineering.

• Exceptional communication skills with both technical and non-technical stakeholders.

• Experience with Ruby on Rails applications at scale or Go services and agent-based data collection is a plus.

• Familiarity with osquery, endpoint telemetry, or other device-data pipelines is advantageous.

• Experience managing Kubernetes-based platforms on AWS or other major cloud providers, including infrastructure-as-code, is beneficial.

• Experience overseeing remote and distributed teams is a plus.

• Ability to balance rapid iteration with enterprise-grade security and compliance is advantageous.

• In-depth Datadog experience, including APM, log management, custom metrics, and SLO-based monitoring is a plus.

• Candidates must already be legally authorized to work in the United States or Canada; 1Password does not provide work authorization, relocation assistance, or visa sponsorship/transferring.

• Successful candidates are required to complete a background check.

🏝️ Benefits

• Health benefits.

• Dental benefits.

• 401(k) (USA) / RRSP (Canada).

• Generous paid time off.

• Equity grant / RSU program.

• Incentive programs where applicable.

• Maternity and parental leave top-up programs.

• Retirement matching program.

• Free 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work environment.

• Annual department-wide offsites, team meetings, and customer/industry events.

• Accommodation available during the recruitment process.