Engineering Manager

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Develop the AI technical strategy focused on enhancing customer experience

• Manage the roadmap for AI-driven voice, email, chat, and SMS agents

• Write code, assess pull requests, prototype agent functionalities, and troubleshoot production issues

• Collaborate with Product, CX, and Operations teams to discover and implement AI-enabled workflow enhancements

• Set agent performance metrics and leverage data to prioritize the development roadmap

• Design dependable agent architectures incorporating orchestration, tool utilization, guardrails, and fallback mechanisms

• Lead and nurture a small, experienced engineering team

• Enhance observability and reliability across the AI agent stack using tools like Langfuse

⛳️ Requirements

• Over 7 years of software engineering experience in building and managing production systems

• Minimum of 2 years in a leadership or managerial role within engineering teams

• Proven experience in developing and launching LLM-powered, conversational AI, or agentic systems in practical settings

• Experience in delivering end-to-end customer-facing products, covering design, deployment, monitoring, and iteration

• Strong ability to collaborate with Product, Operations, and CX stakeholders

• Profound systems design knowledge emphasizing reliable, observable, real-time services

• Technical leadership experience in guiding architectural decisions and assessing trade-offs

• Experience in defining technical strategy and roadmaps for AI-driven customer experiences

• Capability to hire, mentor, and cultivate high-performing engineering teams

• Hands-on expertise in LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks

• Comfort in making build-vs-buy decisions and assessing vendors and platforms

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

• Must be a resident of one of Point’s operational states

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans

• Flexible spending accounts (FSA) and health savings accounts (HSA)

• Unlimited paid time off

• 10 designated company holidays

• Support for fully remote work

• Fully paid parental leave

• Paid transition period following parental leave

• Significant equity opportunities

• 401K retirement savings plans

• Guaranteed life insurance coverage

• Short- and long-term disability insurance

• Monthly stipends for internet, mobile plans, and wellness

• One-time reimbursement for home office setup

• Company-provided MacBook and monitor