Engineering Manager, Architecture Engineering – Async

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Lead, recruit, and develop a team of site reliability engineers and backend engineers, facilitating their career growth, promotions, and onboarding processes.

• Take ownership of the reliability for job processing and caching platforms, which includes managing service-level objectives, error budgets, alerting mechanisms, and conducting weekly operational reviews.

• Oversee capacity planning, manage escalations, and follow up on incidents while balancing operational tasks with roadmap initiatives.

• Participate in the first-tier on-call rotation for GitLab.com, which encompasses shift coverage, onboarding new team members, and ensuring smooth handovers.

• Act as the incident commander during high-severity incidents.

• Spearhead zero-downtime upgrades for Redis versions and automate the patching and rebooting of operating systems.

• Modify job processing systems to accommodate single-tenant and cell-based deployments.

• Manage the transition from queue-based job orchestration to a durable workflow engine.

• Direct the quarterly planning process and oversee the team's roadmap.

• Define shared operational responsibilities with partner teams, particularly concerning Git storage.

⛳️ Requirements

• Proven experience in managing an engineering team that delivers high-performance services at scale, ideally including site reliability engineers or infrastructure engineers managing production SaaS systems.

• Deep technical knowledge in background job processing and caching technologies, such as Redis and Sidekiq.

• Experience in managing reliability in accordance with service-level objectives, which includes defining service-level indicators, establishing burn-rate alerting, and planning for capacity.

• Background in running a 24/7 on-call rotation and coordinating responses to high-severity incidents.

• Demonstrated ability to balance operational tasks and incident follow-ups with roadmap projects, including the capability to push back on scope when deadlines are not achievable.

• Experience leading a fully remote team across various time zones in the Americas, Europe, the Middle East, Africa, and Asia-Pacific regions.

• Capability to integrate AI into everyday workflows.

🏝️ Benefits

• Benefits designed to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Fund for Growth and Development.

• Parental Leave.

• Opportunity for remote work arrangements.