Engineer II, Field Service

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments.

• Provide exceptional field service to clients in research, industrial, and healthcare environments.

• Deliver outstanding customer service.

• Engage with cutting-edge technology to foster scientific progress and innovation.

• Train and assist customers in operating the equipment.

• Document service activities and generate comprehensive reports.

• Respond promptly to customer requirements.

• Travel within the designated territory.

⛳️ Requirements

• Advanced Degree with no prior experience needed, or a Bachelor's Degree alongside 2 years of hands-on technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Additional relevant certifications are a plus.

• Strong electronics and mechanical troubleshooting abilities, with the capacity to diagnose issues at the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent customer service and communication skills, both written and verbal.

• Strong organizational skills and effective time management.

• Proficiency in Microsoft Office suite and service management software.

• Ability to read and interpret technical documentation and schematics.

• Valid driver's license with the ability to travel up to 50-75% within the assigned territory.

• Physical capability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; additional language skills are advantageous.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Ability to respond to customer needs on short notice.

• Capability to effectively train and support customers on equipment operation.

• Experience in documenting service activities and preparing detailed reports.

• Proven success in achieving customer satisfaction goals.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.

• Opportunities to engage with advanced technology.

• Career development opportunities and the chance to contribute to scientific progress and innovation.