Engagement Director

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and nurture strong customer relationships, serving as the primary point of contact for satisfaction, retention, and growth.

• Manage timelines, milestones, and deliverables that are customer-facing.

• Ensure alignment of internal delivery plans with commitments made to customers.

• Recognize opportunities to enhance and deepen customer partnerships.

• Relay customer insights internally to foster business improvements.

• Detect risks, dependencies, and obstacles within customer projects.

• Facilitate cross-team problem-solving initiatives to address issues proactively before they impact delivery.

• Promote accountability and maintain clear communication across delivery teams.

• Set priorities and ensure customer projects remain on schedule.

• Regularly update leadership on customer delivery progress, risks, and resource trade-offs.

• Monitor timelines, milestones, interdependencies, and resource requirements throughout customer engagements.

• Assist leadership in resource allocation and product-delivery planning.

• Implement project management practices, schedules, and resource-planning tools.

• Create a unified source of truth for customer projects, minimizing cumbersome processes.

• Collaborate with Technology, Science, Product, Commercial, Marketing, and G&A teams.

• Report directly to the Chief Commercial Officer, acting as a liaison between delivery and commercial teams.

• Manage customer relationships post-contract signature.

• Convert sponsor priorities into actionable requirements for delivery teams.

• Ensure accountability of accounts to their contractual commitments.

• Highlight expansion opportunities for the commercial team.

⛳️ Requirements

• At least 7 years of experience providing services or technology to clinical development teams at pharmaceutical or biotech sponsors, including CROs, clinical tech vendors, or consulting firms.

• Significant experience in collaboration with biopharmaceutical companies, demonstrating a deep understanding of the pharmaceutical and clinical development landscape.

• Direct ownership of accounts or engagements with sponsors.

• Proven track record of leading cross-functional teams to deliver customer engagements involving services, technology, and software solutions.

• Experience identifying expansion opportunities within existing accounts.

• Background in collaborating between commercial and delivery or technical teams.

• Outstanding communication and stakeholder management abilities.

• Capability to lead and influence cross-functional teams without direct authority.

• Strong problem-solving skills and a proactive approach to identifying and addressing risks and challenges.

• Familiarity with biostatistics or quantitative methods is highly preferred.

• Bachelor’s degree in Business, Life Sciences, Engineering, or a related field.

• Advanced degree in a life sciences or technical discipline is an advantage.

• Ability to thrive in a dynamic startup environment.

• Must be located in the San Francisco Bay Area or be open to remote work with a willingness to travel 25% of the time.

🏝️ Benefits

• Meaningful equity participation.

• Comprehensive medical, dental, and vision insurance plans fully covered by the company.

• 401k plan with matching contributions.

• Flexible paid time off (PTO) along with company holidays.

• An annual company-wide break from December 24 through January 1.

• Commuter benefits.

• Paid parental leave.

• Option for remote work.

• Flexible travel arrangements for remote employees.