Enablement Engineer, Philippines, Singapore

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Enhance customer retention and growth by fostering trusted relationships, understanding clients’ security goals, and driving successful results.

• Serve as a technical advocate for Appdome during pre-sales, trials, onboarding, and upsell initiatives.

• Collaborate with Sales and Service Delivery to showcase Appdome’s value, eliminate technical obstacles, and empower prospects, partners, and customers.

• Introduce Appdome to potential clients and partners through engaging presentations and product demonstrations.

• Assess and qualify technical requirements for trials, proofs of value, and customer onboarding processes.

• Lead proofs of value and technical assessments, establish success criteria, and guide clients towards positive outcomes.

• Promote adoption and expansion through onboarding workshops, training sessions, and introductions to new offerings.

• Represent customer needs internally with Product, Sales, and Service Delivery teams.

• Deliver demonstrations of the Appdome platform and provide technical presentations.

• Train partners and sales teams on effective positioning and technical usage of the product.

• Maintain CDA templates, RFP documentation, and enablement resources.

• Act as a representative for Appdome at partner events, webinars, and industry conferences.

• Utilize Appdome products and new features, report bugs, offer feedback, and suggest enhancements.

• Document prospect requirements within HubSpot and manage enablement engineering data in the CRM.

• Draft and validate scopes for proofs of value.

• Conduct preparation meetings for proofs of value, register POVs in Totango, manage trial teams, and coordinate technical setups with SDEs.

• Facilitate POV workshops and trial conclusion sessions; maintain contact with prospects and escalate technical issues as needed.

• Assist in verifying quote-sheet scopes and engage in pricing and commercial discussions impacting strategy.

• Advocate for Appdome’s value during customer proposal meetings.

• Oversee enablement for new product offerings and upsell trials.

• Lead kickoff calls, onboarding workshops, training sessions, and monitor onboarding progress.

• Collaborate with SDEs during go-lives, steering high-stakes or complex implementations while supporting standard ones.

• Develop training decks, onboarding materials, and enablement sessions.

• Provide continuous enablement for partners and resellers.

• Act as a reliable technical point of contact for prospects and customers adopting new features.

• Follow the trial, onboarding, and go-live handoff model with Service Delivery Engineering.

⛳️ Requirements

• Strong comprehension of mobile application architecture, including client-server communication, APIs, and SDK integration.

• Practical experience with application security concepts such as encryption, authentication, certificate pinning, runtime protection, and threat models.

• Ability to analyze mobile app behavior using logs, debuggers, proxies, network traffic inspection, and monitoring tools.

• Familiarity with cloud-native SaaS platforms, including deployment models, subscription licensing, and feature-based packaging.

• Experience facilitating technical evaluations, proofs-of-concept, or trials in customer-facing environments.

• Demonstrated ability to translate customer business objectives into technical requirements and solution designs.

• Experience leading technical workshops, demonstrations, and enablement sessions for varied audiences.

• Strong capability to ensure technical success during trials, proofs of value, and onboarding engagements.

• Ability to support upsell and expansion efforts by identifying technical value and aligning it with customer needs.

• Experience collaborating with partners, resellers, or system integrators, including technical onboarding and ongoing enablement.

• Proficient in managing multiple stakeholders across Sales, Product, Engineering, and Customer Success teams.

• Ability to advocate for customer needs internally and influence product roadmap and feature prioritization.

• Comfortable managing high-stakes customer interactions, including escalations and meetings with executives.

• Strong technical knowledge of mobile applications, Android and iOS platforms, and application security fundamentals is highly preferred.

• 5+ years of experience in a customer-facing technical role, such as solutions engineering, technical enablement, implementation, or technical consulting.

• Proven ability to define technical requirements, establish success criteria, and lead proofs of value and technical evaluations.

• Excellent presentation and communication skills, capable of delivering product demonstrations and articulating technical concepts to diverse audiences.

• Experience conducting customer onboarding, hands-on workshops, and technical training.

• Strong troubleshooting and problem-solving abilities, with a commitment to resolving technical issues.

• Capability to collaborate across Product, Sales, and Service Delivery teams while managing multiple customer engagements.

• Ability to align product capabilities with customer goals and support ongoing adoption and expansion.

• Successful experience in both start-up and large corporate environments.

• Bachelor’s degree in a relevant field.

• Currently based in Manila, Philippines, or Singapore.

• Legally authorized to work in the country of residence.

• Proficient in written and spoken English.

🏝️ Benefits

• Performance bonus.

• Stock options.

• Comprehensive benefits package.

• Other applicable incentive compensation plans.