EmPower+ Enrollment Caller, Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Initiate outbound calls to homeowners using lists provided by the client

• Respond to incoming campaign calls

• Provide detailed explanations of the EmPower+ program and the enrollment process

• Establish rapport, build trust, and address inquiries and concerns

• Assess homeowners for basic eligibility

• Assist qualified homeowners with application processes and documentation requirements

• Follow up diligently until applications are submitted and approved

• Escalate inquiries or situations that require the client's input

• Record all calls and outcomes in Zoho CRM

• Ensure accurate maintenance of contact information, enrollment status, eligibility data, and follow-up records

• Monitor missing documents, incomplete applications, and subsequent steps

• Adhere to approved scripts, calling hours, Do-Not-Call regulations, disclosures, call-recording procedures, and compliance guidelines

• Safeguard the confidentiality of homeowner information and documents

• Relay important updates and information on stalled applications to the client

⛳️ Requirements

• A minimum of 2 years of experience in phone sales, appointment setting, benefits enrollment, call center operations, customer service, or similar phone-based positions

• Experience in outbound calling is required

• Inbound call-handling experience is preferred

• Proficient spoken English is essential

• Good written English skills are necessary

• A Level A neutral English accent is preferred

• Strong preference for experience in benefits enrollment or eligibility-based programs

• Experience in assisting customers with applications and document collection is advantageous

• CRM experience is mandatory

• Preference for candidates with Zoho CRM experience

• Familiarity with scripts and compliance-sensitive calling procedures is preferred

• Spanish-speaking ability is a plus, but not a requirement

• Experience working with older customers or individuals needing additional assistance is beneficial

• Must be patient, friendly, professional, persuasive, organized, persistent, and detail-oriented

• Capability to follow scripts, workflows, compliance standards, and escalation procedures

• Availability for 40 contracted hours per week, Monday through Friday

• Must be available between 8:00 AM and 9:00 PM EST during designated calling hours

• Preference for candidates located in the Philippines

🏝️ Benefits

• Competitive compensation rates

• Weekly payment schedule

• Complimentary training and upskilling opportunities

• Ongoing support and guidance

• A vibrant community for support

• Multiple open roles available