Employee Training Specialist

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Develops and creates training programs, special projects, quality assurance, and compliance training.

• Oversees proficiency tests, competency assessments, and skills checklists.

• Engages in the testing and implementation of system upgrades.

• Conducts training sessions and produces course materials.

• Organizes and plans both new and refresher training courses.

• Provides education and training on revenue cycle operations applications across the healthcare organization.

• Exhibits knowledge of hospital scheduling, patient access systems, patient accounting, and quality monitoring.

• Keeps informed about third-party billing requirements and reimbursement principles.

• Instructs new and current staff on revenue cycle processing and patient experience, encompassing patient registration, schedule management, insurance eligibility, and point-of-service collections.

• Creates schedules and educational tracking records for continuous employee education.

• Coordinates on-the-job training along with new and refresher programs in collaboration with employees and management.

• Delivers training using lectures, demonstrations, case studies, simulations, practical experiences, and other interactive methods.

• Organizes education and training sessions that include skill assessments, quality monitoring, and productivity tracking.

• Adheres to training plans aligned with IT system-application testing.

• Works with the Revenue Cycle Trainer to identify continuing education and professional development needs.

• Utilizes suitable training materials and team-building techniques.

• Contributes to the development of employee performance capabilities and provides feedback for performance management.

• Monitors quality and productivity metrics.

• Participates in revenue cycle management quality audits and communicates findings and recommendations.

• Alerts management regarding staff training or work quality issues and concerns.

• Engages in the design of training curriculum and methods to enhance effectiveness.

• Remains knowledgeable about healthcare performance improvement processes.

• Attends courses related to performance improvement, system design, technical training, statistical analysis, and other health-related topics.

• Takes part in departmental objectives, staff meetings, committees, task forces, cross-functional groups, projects, and performance improvement initiatives.

• Fosters teamwork by supporting colleagues, contributing ideas, and engaging in problem-solving.

⛳️ Requirements

• High School Diploma or equivalent.

• Two (2) years of experience in revenue cycle (patient financial services/patient access).

• Strong oral and written communication skills.

• Capacity to problem-solve and make sound decisions.

• Proven ability to create course outlines and handout materials.

• Proficiency in personal computers, including knowledge of Microsoft Office products.

• Understanding of adult learning principles and educational theories.

• Solid working knowledge in all areas of patient access positions, along with a comprehensive understanding of their role in the entire revenue cycle.

• Frequent movements such as walking, standing, stooping, kneeling, reaching, pushing, lifting, grasping, and feeling are necessary throughout the work shift.

• Ability to stand for extended periods.

• Must be capable of sitting for long durations.

• Visual acuity should be within normal range.

• Bachelor’s degree in Business, Education, or a Health Care-related field preferred.

• One (1) year of experience in Training/Organizational Development or employee training activities preferred.

🏝️ Benefits

• Full-time schedule of 40 hours per week.

• Day shift.

• Reasonable accommodations for individuals with disabilities.