Employee Experience Specialist, Onboarding/Offboarding

This is a fully remote position, open to applicants in South Africa, +4 more countries.

📋 Description

• Serve as the primary contact for employee inquiries through the ticketing system, particularly concerning onboarding and HR support throughout the EMEA region.

• Refer medium- and high-complexity issues to the relevant internal teams (EX, Payroll, Legal) when necessary.

• Maintain effective, professional communication with employees to guarantee a seamless experience.

• Facilitate onboarding workflows for new hires across EMEA, ensuring compliance and collaboration with both internal teams and external partners.

• Assist with coordination related to mobility, including relocations, managing documents, and handling employment documentation.

• Ensure that onboarding documentation and procedures align with EMEA-specific requirements.

• Oversee open tickets, ensuring prompt responses and appropriate prioritization.

• Keep records current across ticketing systems and HRIS.

• Aid in organizing internal documentation and training resources under the direction of the EX Manager.

• Support operational tasks and process execution to maintain efficient daily workflows.

• Identify patterns in employee inquiries and contribute suggestions for enhancing processes and documentation.

• Assist the Employee Experience team with projects and initiatives as necessary.

• Work closely with the Employee Experience team on routine tasks and projects.

• Foster strong working relationships with cross-functional teams and external stakeholders.

• Receive continuous mentorship and training to expand your responsibilities and scope.

⛳️ Requirements

• A minimum of 4 years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, ideally with familiarity in EMEA markets.

• Strong understanding of employment operations and onboarding processes in regions such as Europe, the Middle East, and Africa.

• Knowledge of onboarding procedures and employment documentation within international contexts.

• Excellent organizational and multitasking abilities; a keen attention to detail is essential.

• Outstanding written and verbal communication skills in both English and Arabic.

• Proficient in utilizing HRIS and collaboration tools (e.g., ticketing systems).

• Comfortable operating in a fast-paced, fully remote environment.

• A proactive, service-oriented approach with a genuine passion for people operations and global HR.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits and wellness programs.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive remote work culture.

• Access to a diverse and inclusive work environment.