Employee Assistance Program – Work-life Customer Support Associate

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Address member inquiries via phone, video, and live chat

• Evaluate member needs and connect individuals to behavioral health, employee assistance, and community resources

• Offer information, guidance, referrals, and educational resources about benefits

• Identify warning signs, de-escalate difficult situations, and facilitate clinical transfers when necessary

• Provide support to members and their families while adhering to program policies and service standards

• Accurately record interactions and uphold confidentiality

• Manage multiple systems simultaneously in a fast-paced, service-oriented environment

⛳️ Requirements

• 1-2 years of experience in a call center, help line, customer support, or a similar virtual service setting

• 1 year of experience in social services, behavioral health, psychology, human services, or a client support role

• Excellent verbal communication, active listening, and interpersonal abilities

• Capability to remain calm and supportive during emotionally challenging or crisis situations

• Proficient computer skills with the ability to navigate multiple systems concurrently

• A reliable, hardwired broadband or fiber internet connection is required

• High school diploma or equivalent is required

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being