Emergency Response Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee Airbnb.org's emergency response initiatives in the APAC region while providing support for global efforts as necessary.

• Monitor worldwide disasters and evaluate whether incidents meet the criteria for activation.

• Establish, activate, and manage emergency housing responses in collaboration with local partners.

• Coordinate multiple disaster responses across various countries and stages.

• Track the status of responses, expenditures, and the number of individuals housed.

• Relay updates, decisions, and forthcoming actions to both internal and external stakeholders and partners.

• Manage responses from start to finish, including partner readiness, response scale and duration, operational launches, placement monitoring, issue resolution, and finalization.

• Supervise partner onboarding and active-emergency collaborations, including the transition to the Partnerships team.

• Address and escalate partner inquiries during active responses.

• Collaborate with the Partnerships and Operations teams to enhance housing supply, minimize costs, and maximize overall impact.

• Work with Strategic Partnerships to coordinate responses to major disasters.

• Enhance operational readiness in non-crisis situations, activation criteria, playbooks, partner agreements, global coverage, team capacity, and product requirements.

• Cultivate relationships with governmental agencies and emergency management authorities.

• Be prepared to deploy to disaster zones on short notice to manage operations on the ground and ensure smooth transitions.

• Compose after-action reviews and implement subsequent improvements.

⛳️ Requirements

• A minimum of 8–16 years of experience in emergency and disaster response operations within the US/APAC or internationally, with a focus on managing large-scale programs.

• Direct experience in activating and overseeing disaster responses from start to finish.

• Experience in Social Impact within tech companies is advantageous.

• Proven history of building and maintaining partnerships with nonprofits, government entities, and key stakeholders.

• Ability to communicate clearly, promptly, and proactively in writing and in person with cross-functional internal and external stakeholders and partners.

• A proactive self-starter capable of taking initiative and working with minimal guidance.

• Comfortable navigating ambiguity.

• Demonstrated capability to manage multiple work streams concurrently in a matrixed organization.

• Strong execution skills.

• Excellent leadership and communication abilities, including the influence across functions and teams not directly managed.

• Adaptability and sound decision-making skills in fast-paced, high-pressure situations.

• Willingness to travel on short notice for 30–50% of the year and flexibility regarding the duration of stays.

• Capability to deploy to the field at short notice.

🏝️ Benefits

• Eligibility for bonuses or incentives.

• Participation in one or more equity programs.

• Comprehensive benefits package.

• Employee travel credits.

• Reasonable accommodations available throughout the recruitment process for applicants with disabilities.