Emergency Call Handling Project Manager

This is a fully remote position, open to applicants in Maryland, +4 more states.

📋 Description

• Oversee the entire project lifecycle from initiation to final handover.

• Create comprehensive project plans and timelines utilizing project management software.

• Coordinate with internal cross-functional teams to ensure alignment of operational workflows and business goals.

• Manage project budgets, including capital and labor costs, revenue, and margin health.

• Conduct formal financial reviews with leadership.

• Supervise change control processes and facilitate the transition from legacy systems to NG911 infrastructure.

• Maintain risk registers and develop mitigation strategies.

• Act as the primary contact for customers, subcontractors, and enterprise partners.

• Lead project kick-off meetings, executive steering committee sessions, and stakeholder status reviews.

• Manage intricate software and system integrations vital for public safety infrastructure.

⛳️ Requirements

• A Bachelor's degree or equivalent practical experience may be considered.

• A High School Diploma or equivalent is required.

• Minimum of 5 years of Project Management experience.

• Must be a U.S. citizen.

• Capability to obtain necessary security clearance as mandated by government contracts.

• Proficient in MS Project, Smartsheet, cloud-based collaboration tools, Google Workspace, or similar software.

• Experienced in applying PMBOK standards.

• PMP or CAPM certifications are preferred.

• Expertise in public safety communications related to NG911 solutions, emergency call handling software, or dispatch infrastructure.

• Exceptional command of both written and spoken English.

• A strong focus on customer success during deployment phases.

• Experience in financial management, specifically in analyzing project costs, expediting revenue recognition, and controlling operational expenses.

• Background in risk assessment, particularly in implementing mitigation strategies during complex rollouts.

• Proven experience in collaborating with stakeholders, including cross-functional teams and senior leadership.

• Preferred knowledge of Police, Fire, or EMS operational workflows.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental and Family Leave.

• Travel requirements under 10%.

• No relocation necessary.