Electromechanical Field Service Technician III

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver on-site servicing, installation, and repair of intricate electromechanical systems.

• Respond to service requests and conduct equipment maintenance at client locations.

• Assist operators in resolving operational challenges.

• Provide support to customers for operational or maintenance queries.

• Address escalated technical and service-related issues.

• Diagnose failures across mechanical, hardware, software, and systems.

• Implement effective repairs to reduce downtime.

• Generate reports that analyze product failure patterns and serviceability challenges.

• Apply company policies and procedures to execute routine tasks.

• Manage record-keeping, reporting, and inventory oversight.

• Oversee parts inventory and coordinate shipments for repairs and replenishment.

• Supervise the inventory of tools and testing equipment.

• Document maintenance activities using approved methods and procedures.

• Adhere to escalation procedures and maintain communication with company personnel and customer management.

• Foster open communication and promote high levels of customer satisfaction.

• Assist in on-site training for junior field service technicians.

• Travel within the assigned territory or to other regions, including providing coverage for other Field Engineers.

• Conduct all activities safely and comply with company safety policies and procedures.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of four (4) years of pertinent work experience, including at least two years in a field service setting.

• Practical experience with electromechanical equipment is crucial.

• Proficient in electromechanical troubleshooting.

• Knowledge of electronic principles is necessary.

• Familiarity with computer systems, PCs, and networking.

• Capability to utilize a laptop/tablet for administrative and diagnostic purposes.

• Prior experience in customer-facing roles is essential.

• Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions for Commercial Field Service Technicians.

• Flexibility for extended hours and travel is required.

• Shift work may be necessary.

• Use of a personal vehicle may be required based on business needs.

• Possible responsibility for a company fleet vehicle may be necessary depending on business requirements.

• An associate degree or trade/technical school certificate/diploma is preferred.

• Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is advantageous.

🏝️ Benefits

• Opportunity for home office-based work.

• Access to formal training programs, on-site training, and practical experience.

• Potential responsibility for a company fleet vehicle, depending on business needs.

• Use of personal vehicle may be necessary based on business requirements.

• Commitment to an equal opportunity and inclusive work environment.