Electrical Service Dispatcher / Customer Service Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Professionally respond to customer calls, emails, and service inquiries.

• Utilize ServiceTitan to schedule and dispatch electricians.

• Oversee and modify technician schedules throughout the day.

• Organize emergency, same-day, and future service appointments.

• Relay job details, customer requirements, materials, permits, and scheduling information to technicians.

• Track technician locations, availability, job progress, and any schedule modifications.

• Manage electrical permits, inspections, failed inspections, and necessary return visits.

• Ensure accurate maintenance of customer and job details in ServiceTitan.

• Assist with estimates, invoices, deposits, payments, and various administrative duties.

• Address customer concerns and follow up to guarantee customer satisfaction.

• Collaborate closely with technicians and management to enhance efficiency and customer service.

⛳️ Requirements

• Experience with ServiceTitan — REQUIRED.

• Background in residential electrical or home services — REQUIRED.

• A minimum of 2 years of experience in dispatching, scheduling, or customer service is preferred.

• Strong understanding of the operations of residential electrical service companies.

• Basic knowledge of electrical permits and inspections.

• Proficient computer and technology skills.

• Outstanding communication and customer service capabilities.

• Strong organizational, multitasking, and problem-solving skills.

• Ability to thrive in a fast-paced environment while managing multiple technicians and appointments.

• Effective communication skills with electricians, customers, and management.

• High school diploma or equivalent is preferred.

🏝️ Benefits

• Performance-based bonus.

• Health insurance coverage.

• Paid time off.

• Flexible scheduling options.

• Access to world-class training programs, including technical training, virtual technical training, communications, and sales.

• Opportunities for growth.

• Comprehensive company benefits.

• Extensive training provided.

• Incentive programs available.