EHR Applications Support Analyst

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Provide consistent support for healthcare information systems and applications.

• Investigate issues or escalate them as necessary.

• Address incidents and fulfill service requests.

• Assist in developing and updating training documentation.

• Facilitate or lead training sessions utilizing effective presentation methods.

• Conduct research, analysis, and suggest improvements for application workflows.

• Generate and evaluate reports through various reporting tools.

• Collect, analyze, design, develop, modify, test, implement, assess, and sustain information technologies that meet business requirements.

• Collaborate effectively with other departments and external vendors.

• Advocate for and engage in a team-oriented approach.

⛳️ Requirements

• A Bachelor's Degree is mandatory.

• A focus in Information Technology, Healthcare, Business, or a related field is preferred.

• At least one year of relevant experience in application support, hardware, or interfaces is preferred.

• Experience with eClinical Works is highly desirable.

• Required proficiency in word processing, spreadsheets, databases, and presentation software.

• Strong verbal and written communication skills are essential.

• If applicable, an Information Technology (IT) certification must be acquired within six months of hire and within three attempts at certification testing.

• Familiarity with multimedia tools, creation of training support documentation, software development, or web-based applications is preferred.

• Basic understanding and support of Information Technology Infrastructure Library (ITIL) principles is beneficial when relevant.

• Knowledge of applicable state and federal laws, rules, and regulations is important.

• Capability to manage change and prioritize daily responsibilities.

• Exceptional problem-solving, customer service, interpersonal, and diplomatic communication abilities.

🏝️ Benefits

• 8 Hours - Day Shifts

• 40 scheduled weekly hours

• EEO/AA protections

• Disability accommodation support for the application process