Editor, Mystery Shopping

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess mystery shopping reports submitted by shoppers to ensure compliance with customer expectations and client quality benchmarks.

• Guarantee accurate grammar, spelling, and punctuation throughout the reports.

• Validate that comments align with yes/no questions and accompanying audio or video recordings.

• Ensure shoppers adhere to customer shop contract specifications.

• Collaborate with the immediate supervisor and shoppers on inquiries related to shops in the editing queue.

• Submit a bi-weekly productivity report detailing edited daily reports and time invested.

• Complete all tasks in the editing queue daily prior to the initiation of the next round of shops.

• Engage in one-on-one meetings with the immediate supervisor as necessary.

• Uphold professionalism in communications with both internal and external clients.

• Contribute to consistent delivery and customer satisfaction regarding mystery shopping outcomes.

⛳️ Requirements

• Strong critical thinking, reading comprehension, and written communication abilities.

• Proficient in grammar, spelling, and general writing practices.

• Detail-oriented with a thorough approach.

• Excellent listening skills.

• Strong computer and data entry capabilities.

• Analytical and interpretive skills to decipher complex, disorganized information using contextual evidence and subject matter knowledge, and effectively communicate solutions.

• Ability to recognize when to seek clarification rather than making assumptions, and to ask pertinent questions.

• A high school diploma or GED is required.

• Self-motivated and able to work on assigned tasks with minimal daily oversight.

• Exceptional organizational skills and a keen attention to detail.

• Eagerness to take initiative and to learn and apply new concepts.

• Professional and effective oral and written communication skills.

• Proficiency in Microsoft Word and Excel, or Google Docs and Google Sheets, is required.

• Experience with Salesforce is an advantage.

• A minimum of 3 years of relevant experience.

🏝️ Benefits

• Remote work setup