EDI Helpdesk Representative

This is a fully remote position, open to applicants in Montana.

📋 Description

• Act as the primary point of contact for healthcare providers.

• Handle incoming calls and address EDI and provider-related inquiries.

• Investigate, troubleshoot, and resolve issues faced by providers.

• Refer complex matters to the appropriate teams.

• Make outbound follow-up calls and facilitate communications.

• Process updates for providers and members.

• Ensure accuracy, compliance, and adherence to documentation standards.

• Achieve service, quality, and productivity objectives.

• Provide professional and responsive customer support for Montana Medicaid operations.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a similar field.

• Preferred experience in supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service.

• Excellent verbal and written communication skills.

• Capability to research and clearly articulate information.

• Proficient in navigating multiple systems and managing competing priorities.

• Strong attention to detail in a remote work setting.

• Candidates must live in the United States; preference given to Montana residents.

• Must successfully pass a skills and competency assessment.

• Video cameras are required to be used during virtual interviews and throughout the first week of training.

🏝️ Benefits

• Fully remote position.

• Equipment provided by Gainwell Technologies.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.

• Opportunities for career growth, learning, and development.