IT Administrator

This is a fully remote position, open to applicants in Europe.

📋 Description

• Handle access requests through the IT Service Desk: verify completeness, monitor approvals, issue, modify, and revoke access, and document them in the service registry.

• Support onboarding and offboarding processes according to the checklist: coordinate the access list with the manager and HR, issue and revoke access, and distribute and collect equipment.

• Process requests for the purchase and reimbursement of equipment.

• Configure equipment for new employees in accordance with company standards.

• Conduct audits and updates on equipment inventory: phones, sticks, televisions, and consoles.

• Maintain a record of expenses for SaaS tools, gather bills and invoices, update spreadsheets, and prepare data for the finance department.

• Carry out service inventory and collect information from teams about the tools in use.

• Provide first-line support in Slack regarding accounts, passwords, 2FA, equipment, and software, documenting each inquiry.

• Maintain an FAQ and instructions based on common cases and enrich the knowledge base.

• Substitute for the IT & Security Administrator during vacations or illnesses in operational tasks according to approved instructions.

⛳️ Requirements

• At least 6 months of experience in IT Support / Helpdesk / technical support or relevant internship.

• Proficient user of Google Workspace.

• Understanding of basic access principles: roles, two-factor authentication, password managers.

• Basic diagnostics of macOS / Windows and peripherals.

• Active use of AI tools in daily work.

• Analytical thinking: able to identify the core of the problem, document issues and solutions.

• Process-oriented work, task documentation, time management, and accountability.

• Service-oriented approach, clear written and verbal communication, careful handling of confidential data.

• English proficiency at B1 level (reading documentation).

• Preferred: experience with the Google Workspace admin panel.

• Preferred: experience in administering SaaS services (roles, licenses, SSO).

• Preferred: experience with any task tracker.

• Preferred: experience working with Notion.

• Preferred: experience in process automation (n8n, Zapier).

🏝️ Benefits

• Benefit cafe: personal budget for insurance, education, gym, or anything for your well-being.

• Performance bonuses for achievements, initiative, and real impact.

• Remote First: remote work is the standard.

• Opportunity to work from anywhere in the world.

• Minimal bureaucracy and freedom to implement your own ideas.

• Development of professional expertise, training, and internal workshops.

• Strategic sessions.

• A unified team atmosphere and collaborative work.