Ecommerce Operations Lead

This is a fully remote position, open to applicants in Chile, +3 more countries.

📋 Description

• Take ownership of the daily administration of the Shopify storefront, which includes product setup, product detail pages (PDPs), collections, landing pages, and site content.

• Set up and launch new products, bundles, subscriptions, and promotional offers.

• Oversee navigation, search functionality, product visibility, and onsite merchandising.

• Manage updates to the homepage, seasonal campaigns, and placements for featured products.

• Ensure that pricing, images, ingredients, reviews, and product content are accurate and up-to-date.

• Phase out discontinued products while managing redirects and conducting site cleanups.

• Perform quality assurance on every website update and launch prior to going live.

• Monitor site performance and address broken links, merchandising issues, and friction points.

• Collaborate with developers and agencies to implement fixes.

• Conduct regular site audits and assist with conversion rate optimization (CRO) testing initiatives.

• Coordinate website deliverables for product launches and campaigns from start to finish.

• Administer ecommerce workstreams in Asana, including templates, workflows, and documentation.

• Track deliverables to ensure projects remain on schedule and assist in developing standard operating procedures (SOPs) and best practices.

• Analyze key ecommerce metrics and provide insights for ongoing improvement.

• Work closely with the Senior Digital Commerce Manager and collaborate across the Category, Marketing, Creative, and Customer Experience teams.

⛳️ Requirements

• Proven hands-on experience with Shopify — this is essential.

• Exceptional attention to detail.

• Ability to independently manage a storefront, including merchandising, quality assurance, and troubleshooting, without extensive guidance.

• Familiarity with Asana or similar project and workflow management tools.

• Strong collaborative skills with Marketing, Creative, Category, and Customer Experience teams.

• Availability to work core hours that align with Pacific Time (PST).

• English version of CV required; resumes submitted in other languages will not be considered.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and the possibility of remote work.

• Opportunities for professional development and career advancement.

• A supportive and collaborative team environment.

• Comprehensive health benefits and wellness programs.