eCommerce Customer Service Representative – 6-Month Contract

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively address customer inquiries related to order problems, refunds, and product information via email and live chat utilizing Gorgias and Salesforce.

• Oversee the entire customer journey from the point of order receipt through to post-delivery support.

• Serve as a product specialist, offering styling recommendations while consistently embodying the brand’s tone of voice.

• Evaluate and handle online customer returns, ensuring complex complaints are escalated in a timely manner.

• Share insights with the team based on customer feedback to foster ongoing enhancements in customer experience.

• Assist in broader team responsibilities, including RTS, Sold Outs, and Quality Check of returns.

• Report directly to a manager located in Australia.

⛳️ Requirements

• At least four years of experience in customer service or a comparable role.

• Demonstrated experience in an e-commerce Customer Service position.

• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

• Outstanding written and verbal communication skills that are both friendly and engaging.

• Exceptional organizational and time management skills with a strong sense of urgency.

• Familiarity with Shopify, Salesforce, Gorgias, or other similar customer service software is an advantage.

• Proven ability to take initiative, adapt quickly, and manage multiple tasks simultaneously.

• A keen eye for design and a high level of attention to detail.

• Capability to proactively suggest ideas for continuous improvement during team meetings.

• Filipino citizenship is required.

• Applications must be submitted in English.

🏝️ Benefits

• 13th-month bonus.

• Government-mandated benefits.

• Equipment provided.

• Internet allowance.

• Opportunity to work in one of the Manila-based offices.