E-Learning Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve tickets submitted by faculty and students.

• Prepare, maintain, and troubleshoot issues related to exams.

• Prepare, maintain, and troubleshoot issues for courses within the Learning Management System (LMS).

• Conduct course audits.

• Participate in and lead student and faculty orientations, including offering office hours for online sessions.

• Carry out additional responsibilities as assigned.

• Provide daily support for partner learning management systems and exam platforms according to designated accounts.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in the industry ranging from 1 to 3 years.

• Comfortable in a support role with a keen attention to detail.

• Technologically self-sufficient and capable of collaborating as part of a virtual team.

• Strong organizational and communication abilities.

• Familiarity with Learning Management Systems (LMS).

• Must successfully complete a background check.

• Proficient in MS Office Suite, Zoho Ticketing System, and Learning Management Systems such as Canvas, Blackboard, and Sakai, as well as exam platforms including ChiTester and ExamSoft, SmartSheet, Zoom, and Box.

🏝️ Benefits

• A career where your contributions truly make an impact.

• A reliable income with a competitive salary.

• Comprehensive training with support from team members and management.

• Organized professional development plans and growth opportunities.

• Exceptional benefits and workplace perks.

• A collaborative and encouraging team environment.