E-Commerce Operations Manager – Shopify, Zendesk

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide operational assistance for a dynamic e-commerce platform, overseeing technical operations, systems, and processes.

• Maintain and enhance the Shopify store, which includes managing products, pages, apps, landing pages, and sales promotions.

• Set up and optimize Zendesk/Gorgias macros, views, and automation processes.

• Coordinate order routing, inventory reconciliation, and the returns process.

• Conduct daily checks on orders, returns, and any irregularities.

• Modify and export existing graphic files using Photoshop.

⛳️ Requirements

• Proficiency in German at C1–C2 level.

• A minimum of 1 year of practical experience with Shopify.

• Familiarity with Zendesk, Gorgias, or similar support systems.

• Basic skills in Photoshop.

• Strong technical understanding and a structured approach to problem-solving.

• Excellent verbal and written communication skills in German.

• A proactive, independent, and solution-focused work ethic.

🏝️ Benefits

• Remote work opportunity.

• Availability of 30–40 hours per week.