E-commerce Operations Associate, DTC, Subscription, Amazon

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take charge of inventory tracking, demand planning, and reorder schedules for DTC, subscription, and Amazon.

• Collaborate with suppliers, co-packers, and 3PLs to ensure a steady flow of stock and maintain SKU health.

• Develop and uphold daily and weekly reports regarding sales, performance metrics, and forecasts.

• Identify potential risks early and keep the Brand Manager updated.

• Assist in managing recurring-revenue operations, including cadence, swaps, and order management for upcoming deliveries.

• Predict subscription and one-time demand simultaneously to ensure sufficient stock coverage.

• Provide reports on active subscribers, churn rates, and retention statistics.

• Oversee daily operations in Seller Central / Vendor Central, including listings, inventory management, and case management.

• Keep track of Buy Box status, listing health, customer reviews, and overall account performance.

• Aid in advertising operations, promotional activities, and FBA inbound logistics planning.

• Manage task coordination across multiple brands simultaneously.

• Assist in the planning and execution of product launches and marketing campaigns.

• Collaborate on influencer partnerships, draft content for social media and email, create creative briefs, and conduct quality assurance on landing pages and advertisements.

⛳️ Requirements

• Over 3 years of practical experience in operations, supply chain, or logistics, preferably with a consumer brand, 3PL, or manufacturer.

• Real-world inventory management experience, including reorder points, lead times, safety stock, sell-through rates, and SKU-level health.

• Proficient in demand planning: constructing forecasts, sizing purchase orders, and balancing stock across various channels.

• Experience in managing vendor relationships, including suppliers, co-packers, 3PLs, or freight forwarders.

• Comfortable with operational systems: inventory management platforms (Cin7, NetSuite, or similar), 3PL portals, Amazon Seller Central, Shopify, subscription management tools (Recharge, Skio, or similar), and extensive spreadsheet tasks.

• Excellent written and verbal communication skills in English.

• Highly organized, detail-oriented, and self-motivated. You proactively identify tasks that need to be completed and take action.

• Able to work remotely and asynchronously across multiple brands simultaneously.

🏝️ Benefits

• A genuine opportunity to contribute. You'll engage in meaningful work with visibility rather than mundane tasks.

• Experience three distinct businesses instead of just one. You'll gain diverse and rapid learning across various categories.

• Be part of an early-stage opportunity. Joining now means you will grow alongside the platform and access opportunities that may not be available later.