This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address omnichannel inbound inquiries through phone, email, Facebook, and Instagram.

• Collaborate with Australian trade suppliers to confirm product availability, clarify lead times, validate pricing, and monitor order fulfillment timelines.

• Perform high-volume, precise data entry across the organization's software systems.

• Oversee customer records, sales quotes, invoices, and order confirmations.

• Handle customer warranty claims, shipping insurance claims, and modifications to orders.

• Take complete responsibility for resolving issues.

• Follow up on outstanding trade quotes, pending orders, and dispatch updates.

• Promote high levels of customer retention and satisfaction.

• Report directly to a Director based in Australia as part of the Customer Operations team.

⛳️ Requirements

• At least 2 years of experience in customer support, customer service, or client operations in both voice and non-voice channels.

• Demonstrated experience in supporting international accounts, particularly in retail, e-commerce, or B2B operations within Australia, the UK, or the US.

• Exceptional written and verbal English communication skills.

• Confident, articulate, and professional telephone demeanor.

• High level of digital proficiency.

• Skilled in Microsoft Office / Google Workspace applications.

• Ability to swiftly adapt to new CRMs, ERPs, or helpdesk ticketing systems.

• Strong attention to detail and excellent organizational skills.

• Capable of managing high-volume data entry and administrative tasks independently.

• Position is available exclusively for Filipino citizens.

• Applications must be submitted in English.