E-Commerce Customer Support, Part-Time/Full-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to customer inquiries via email.

• Provide assistance regarding products, orders, and deliveries.

• Address complaints and returns in a courteous and solution-focused manner.

• Liaise with the warehouse and other service providers.

• Manage customer inquiries through Shopify and Amazon platforms.

• Record and follow up on outstanding customer cases.

• Recognize recurring customer issues and escalate them to the team.

• Offer occasional support with organizational e-commerce tasks.

⛳️ Requirements

• Exceptional spoken and written German proficiency, minimum C1 level.

• Strong skills in written communication.

• Comfortable using computers and web-based applications.

• Must have personal computer and a reliable internet connection.

• Friendly, empathetic, and professional communication style.

• Independent, organized, and dependable work ethic.

• Ability to maintain a friendly demeanor while managing a high volume of inquiries.

• Experience in customer support or e-commerce is beneficial but not mandatory.

• Familiarity with Shopify, Amazon Seller Central, Gmail, or similar systems is advantageous.

🏝️ Benefits

• Part-time role with the possibility of transitioning to full-time employment.

• Flexible working hours that can be customized individually.

• Long-term collaboration opportunities.

• Comprehensive training on products and systems.

• Defined processes and direct points of contact.

• Short decision-making processes and clear communication.

• High degree of autonomy and the chance to actively influence customer service.

• Fully remote working arrangement.