E-commerce Customer Care Associate – Seasonal

This is a fully remote position, open to applicants in California.

📋 Description

• Process orders to guarantee smooth order fulfillment.

• Manage customer inquiries via the website, email, and phone.

• Assist with order placements, refunds, or exchanges.

• Address customer requests and resolve complaints.

• Update critical information across sales channels.

• Understand the strengths and advantages of the product line and convey this information to customers.

• Report directly to the E-commerce Customer Care Lead.

⛳️ Requirements

• 1-3 years of experience in a customer service position within eCommerce.

• Proficient in using Shopify and Gorgias.

• An active problem-solver who listens for customer cues and addresses issues with poise and integrity.

• Experience in interpreting and responding to customer inquiries.

• Availability to work consistently on weekends is essential.

• Must be legally authorized to work in the United States at the time of hiring.

• No current or future employment visa sponsorship will be provided.

• Candidates with an existing H-1B visa eligible for transfer may be considered.

🏝️ Benefits

• Competitive base pay.

• Incentive plans available.

• 401(k) matching program.

• Paid leave benefits.

• Comprehensive health insurance.

• Discounts on products.

• A total rewards package tailored to support health, financial objectives, and work-life balance.