Dynatrace Platform Engineer

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Oversee the implementation, configuration, and customization of the PowerConnect App within Dynatrace to enhance observability in SAP environments.

• Tailor and maintain the dashboard library, log processing, and metric extraction rules for each client's SAP landscape and business operations.

• Onboard applications, infrastructure, and cloud workloads—including AWS, Azure, GCP, Kubernetes, and Docker—for comprehensive full-stack monitoring.

• Design, create, and sustain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail.

• Assess application performance and availability; lead troubleshooting and root-cause analysis utilizing Davis AI causal insights.

• Configure Synthetic Monitoring, Real User Monitoring (RUM), Application Performance Management (APM), and Log Monitoring.

• Perform health assessments and architecture reviews; provide actionable best-practice recommendations.

• Integrate Dynatrace with IT Service Management (ITSM) and collaboration tools such as ServiceNow, Jira, and Slack.

• Support OpenTelemetry and distributed-tracing initiatives within microservices architectures.

• Collaborate with Product Development and Product Support teams to promote continuous improvements in system functionality and reliability.

• Facilitate customer and internal enablement workshops, training sessions, and operations review meetings.

• Maintain technical documentation, implementation guides, and runbooks.

• Guide junior consultants and contribute to internal observability standards and best practices.

• Work autonomously on clearly defined projects while partnering with senior architects on more complex initiatives.

⛳️ Requirements

• Bilingual proficiency in English and Spanish.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.

• 1-3 years of experience in Application Performance Management (APM) and observability.

• At least 1 year of hands-on experience with implementing and managing Dynatrace or Splunk.

• Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).

• Familiarity with one or more programming/scripting languages (Java, .NET, Python, or JavaScript).

• Strong understanding of distributed systems, microservices, and contemporary web application architectures.

• Excellent analytical and problem-solving capabilities, with the ability to diagnose intricate performance issues under pressure.

• Outstanding written and verbal communication skills, including the capacity to translate technical findings into business implications for non-technical stakeholders.

• Preferred: Dynatrace Certified Associate or Dynatrace Certified Professional certification.

• Preferred: Previous consulting, client-facing, or project management experience.

• Preferred: Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection.

• Preferred: Experience in SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools.

• Preferred: Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible).

• Preferred: Exposure to relational database technologies (Oracle, SQL Server, DB2).

• Preferred: ITIL Foundation certification.

🏝️ Benefits

• Employment for this position is structured through an Employer of Record (EOR) in your country of residence.

• Full statutory benefits and entitlements according to the country of residence, including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable.

• Competitive base salary ranging from 30,000 to 40,000 USD/year, plus performance-based incentives.

• Funded PowerConnect and SAP certification training along with a professional development budget.

• A completely remote-first working environment that offers genuine flexibility.

• Company-provided equipment.

• Direct exposure to a global enterprise customer base.

• A small, high-caliber team where your contributions make an immediate impact.

• The opportunity to advance with a profitable, product-driven company in a growing market.