Dutch-Speaking Inbound Customer Service Agent

This is a fully remote position, open to applicants in Macedonia.

📋 Description

• Act as the primary contact for customers who speak Dutch.

• Address inquiries regarding orders, returns, products, and the overall shopping journey.

• Manage inbound calls and written communications with customers through email and chat in Dutch.

• Oversee order management, process returns, and respond to general customer questions.

• Offer product details and shopping guidance.

• Diligently record each case in the CRM system.

• Work closely with the team and Team Lead.

⛳️ Requirements

• Prior experience in customer service, preferably in e-commerce, fashion, or contact center settings.

• Native-level proficiency in Dutch (both written and spoken) is essential.

• Proficient English skills for internal communication and training purposes.

• Excellent communication abilities and a genuine passion for customer interaction.

• Self-driven and disciplined for independent remote work.

• Reliable internet connection and a quiet workspace are required.

• Familiarity with CRM tools and digital systems.

• Collaboration will be on a freelance basis (not as an employee).

🏝️ Benefits

• Completely remote – work from wherever you are most effective.

• Pay-per-ticket structure – your earnings increase with your output.

• Comprehensive remote training (5 days) prior to going live.

• Personalized onboarding and support starting from day one.

• Become part of a growing international network of freelancers.

• Long-term collaboration with genuine development prospects.