Dutch-Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Act as the initial point of contact for customers and partners through phone, chat, and email.

• Manage after-sales inquiries, including order status, product information, invoicing, and complaints.

• Utilize internal and external resources to deliver quick and precise solutions.

• Address escalated issues and resolve them effectively.

• Progress towards roles as a mentor, trainer, or in Quality Assurance.

⛳️ Requirements

• Proficiency in Dutch at a C1 level.

• English language skills at a B2 level (for training purposes).

• Strong problem-solving abilities and a creative mindset.

• Experience in sales or a customer-facing position is advantageous, though not mandatory.

• Availability for rotating shifts from Monday to Friday between 07:00 and 23:00, including occasional weekends.

• Must be able to work remotely from Greece.

🏝️ Benefits

• A productivity bonus of up to 15% of your gross salary, contingent on target achievement.

• A €450 gross bonus upon completion of training.

• A €450 gross loyalty bonus after 12 months of service.

• Flight reimbursement available from any location in Europe.

• 21 days of hotel accommodation provided upon arrival.

• Free support from a housing agency to assist in finding long-term housing.

• Paid training starting from day one.

• Opportunities for cross-skilling across phone, chat, and email.

• Clear progression paths into roles as a mentor, trainer, and QA professional.