Dutch-Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the initial point of contact for customers and partners through phone, chat, and email.

• Manage after-sales inquiries including order status, product information, invoicing, and handling complaints.

• Utilize a variety of internal and external tools to deliver quick and precise solutions.

• Address escalated cases and convert them into satisfied customers.

• Advance into positions such as mentor, trainer, or Quality Assurance specialist.

⛳️ Requirements

• Proficiency in Dutch at a C1 level.

• English proficiency at a B2 level (used for training purposes).

• Strong problem-solving abilities accompanied by a creative mindset.

• Previous experience in sales or a customer-facing role is advantageous, but not mandatory.

🏝️ Benefits

• Productivity bonus of up to 15% of your gross salary, contingent on target achievement.

• €450 gross bonus awarded upon completion of your training.

• €450 gross loyalty bonus provided after 12 months of service.

• Flight reimbursement available from any location in Europe.

• 21 days of hotel accommodation provided upon arrival.

• Complimentary assistance from a housing agency to secure long-term accommodation.

• Paid training starting from day one.

• Opportunities for cross-skilling across phone, chat, and email support.

• Clear progression paths towards mentor, trainer, and QA roles.