Dutch-Speaking Customer Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the initial point of contact for customers and partners through phone, chat, and email.

• Address after-sales inquiries, including order status, product information, invoicing, and handling complaints.

• Utilize both internal and external resources to deliver prompt and precise solutions.

• Manage escalated cases and transform them into positive customer experiences.

• Aim for progression towards roles such as mentor, trainer, or Quality Assurance specialist.

⛳️ Requirements

• Proficient in Dutch at a C1 level.

• English language skills at a B2 level (necessary for training purposes).

• Strong problem-solving abilities and a creative mindset.

• Experience in sales or customer-facing positions is advantageous, but not mandatory.

• Previous customer service experience is not required.

• Availability for Monday to Friday, with rotating shifts between 07:00 and 23:00, including some weekends.

• Must be able to work remotely from Greece.

🏝️ Benefits

• Productivity bonus of up to 15% of your gross salary, contingent upon achieving targets.

• €450 gross bonus awarded upon successful completion of your training.

• €450 gross loyalty bonus after one year of service.

• Reimbursement for flight costs from any location in Europe.

• 21 days of hotel accommodation provided upon arrival.

• Complimentary support from a housing agency to assist in finding long-term housing.

• Paid training starting from day one.

• Opportunities for cross-training in phone, chat, and email support.

• Clear pathways for advancement into mentor, trainer, and QA positions.